No. Both plans are capped twice: by design hours in the month, and by how many requests are in progress at once. We publish both numbers, so you can price your own retainer and tell your client what to expect.
An unlimited graphic design plan is unlimited in one way: how many requests you can send. The work is still done by designers with a set number of hours in a day. So on any plan, the limit you’ll feel day to day is how many requests are worked on at once, and how long the next one waits.
We don’t think that’s a reason to avoid one. It’s a reason to ask every plan the same questions, ours included.
What to ask any design subscription, and our answers
Questions to ask a graphic design subscription, with StudioPartner’s answer to each| Question | Our answer |
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| How many requests are worked on at once? | One on the 15-hour plan. Two on the 30-hour plan. |
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| How many hours of design is that? | Up to 15 or up to 30 a month. |
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| How long does one request take? | From 24 hours for a simple request. That’s the quickest case, so only plan around it for small jobs. A larger request gets its own date before we start. |
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| Do unused hours roll over? | No. Unused hours don’t roll over to the next month. |
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| What happens at the limit? | We stop and tell you. Extra hours are quoted before we start them. |
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| Can we leave? | Yes. The plans are month to month, and either side ends one on 30 days’ written notice. |
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| Who owns the files? | You do, once they’re paid for. They’re created in your accounts from day one. |
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